PRIVACY POLICY AND TERMS OF USE

1. PRIVACY POLICY
   • Airlife Ambulance respects the privacy of its users, establishing a Privacy Policy in accordance with international legislation, as well as protecting user data in secure systems and databases. This ensures that only authorized persons have access to the data.
   • This Privacy Policy describes information (and also message) practices, including the types of information that is received, collected, used, and how such information is disclosed. You agree to the data practices, including the collection, use, processing, and sharing of information as described in this document, as well as the transfer and processing of information based on the country of origin, departure, stopover, or destination of your flight. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those in your home country.

2. TERMS OF USE
   • Registration – Registrations made through this website are made available to the Charter Center for contact/quotes. Data such as: name, telephone number, email, type of flight, origin, destination and other information related to the mission are recorded.
   • Age – There is no minimum age requirement for accessing the website. The minimum age to sign the Service Agreement is 16 (sixteen) years, or older if required by the legislation of the user’s country, and in accordance with the legislation applicable to air medical transportation and executive air taxi.
   • Devices and Software – The user accesses the website and the information through devices that have access to systems and data connections, which are not provided by this company. While using the services, the user authorizes the sending and downloading of data.
   • Fees and Taxes – User is responsible for all carrier data plans, fees and taxes associated with data usage and site access.

3. DATA COLLECTED
   • Access Logs – Automatic collection of access logs, which include IP address, date and time, type of equipment used, interactions with pages, time spent accessing each page, interactions between social networks, location and characteristics of devices, operating systems used, data such as age, profession and others. This data is managed by Google and other tools, aiming to provide market intelligence. Communications with the website may generate:
     • Behavior collection;
     • Distinguish unique users;
     • Determine which domain to evaluate;
     • Control the request rate;
     • Remember the number and time of previous visits;
     • Remember traffic source information;
     • Analysis of the beginning and end of a session.

4. POLICIES AND TERMS
   • Lawful and Acceptable – The website and services must be accessed and used only for lawful, authorized and acceptable purposes. Avoiding in all forms:
     • violate, misappropriate or infringe upon the rights of Airlife Ambulance, users or third parties, including privacy, publicity, intellectual property and other rights;
     • in a manner that is unlawful, obscene, defamatory, threatening, intimidating, harassing, hateful, racially or ethnically offensive, or instigating or encouraging conduct that is unlawful or inappropriate, including incitement to commit violent crimes;
     • involving false, incorrect or misleading statements;
     • to impersonate someone else;
     • to send false, unlawful or impermissible communications; or
     • in a manner that involves non-personal/professional use of the services, unless authorized.
   • Harm to Airlife Ambulance or Users – Do not access, use, copy, adapt, modify, create derivative works, distribute, license, sublicense, transfer, execute or any form of exploitation, (or help third parties to do so), of the services in a manner that is not permitted or authorized, or in a way that harms or burdens systems, users or third parties, including, whether directly or through automation:
     • reverse engineer, alter, modify, create derivative works from, decompile or extract code from the Website/Services;
     • upload, store or transmit viruses or other harmful codes using the website/services;
     • obtain or attempt to obtain unauthorized access to the website/services or systems;
     • interfere with or disrupt the integrity or performance of the Website/Services;
     • collect information from or about users in an impermissible or unauthorized manner;
     • sell, resell, rent or charge for the services; or
     • distribute or make available the layout, photos, texts or partial or total information of the website/services.
   • Third-Party Services – Services may allow third parties to have access to your data, in a controlled manner, and forwarded by that company. This is the case of ambulance companies, hospitals, regulatory bodies for flights and others directly involved in air medical transport or executive air taxi.
   • Licenses – Airlife Ambulance is not responsible for any license to use third-party software, or ways in which it has access to the website, or content generated by this company.
   • Airlife Ambulance Rights – Airlife Ambulance owns all copyrights, trademarks, domains, logos, look and feel of the service, trade secrets, patents and other intellectual property rights associated with the website/services. The use of these copyrighted elements, trademarks, domains, logos, look and feel of the website/service, photos, trade secrets, patents and other intellectual property rights without express authorization is prohibited.
   • Limitation of Liability Airlife Ambulance shall not be liable for lost profits, consequential losses, punitive damages or special or indirect damages arising out of or relating to the Privacy Policy and Terms of Use, website/services, resources and others presented here, even if it has been advised of the possibility of such damages.
   • Availability of our Services – The Services may be interrupted, including for maintenance, repairs, upgrades, or network or equipment failures. This Company may discontinue some or all of the Services, including certain features and support for certain devices and platforms, at any time. Events beyond our control may affect access to the Website/Services, such as acts of God or force majeure.
   • Termination – Modifications to or termination of access to or use of the Site/Services may occur at any time and for any reason.

5. GENERAL DATA PROTECTION LAW (LGPD)
   • The General Data Protection Law (LGPD), Law No. 13,709/2018, applies to personal data processing activities, under Brazilian legislation, with international foundations, and complements the Privacy Policy and Terms of Use.
   • According to the LGPD, the user has the right to access, correct, port, and delete their data, in addition to being aware of how they are processed.
   • Airlife Ambulance is the data controller responsible for the information. The user can request this information or request any changes regarding their data by contacting the Data Protection Officer (DPO) by email at dpo@airlifeambulance.com.br.
   • Among the user rights related to data protection and the LGPD, the following stand out:
     • Right of access – The user can request and receive a copy of the stored personal data.
     • Right to rectification – The user, at any time, may request the correction and/or rectification of personal data, if he/she identifies that some of them are incorrect, within their validity, as long as this does not imply changes in regulatory or legislative items.
     • Right to deletion – The user may request the deletion of retained personal data. All data collected will be deleted from Airlife Ambulance servers, unless there is any other reason for its retention, such as a legal obligation to retain the data, the need to preserve it to protect rights, and others.
     • Right to object to processing – The user has the right to object to where and in what context personal data has been processed and for what purposes.
     • Right to request anonymization, blocking or deletion – The user may request the suspension of the processing of their personal data in the following scenarios:
       • data accuracy;
       • unnecessary data maintenance,
       • to establish, exercise or defend legal claims; or
       •  
     • Right to withdraw consent – ​​The user has the right to withdraw consent in relation to the terms of this Privacy Policy and Terms of Use, provided that this does not affect the legality of any processing carried out previously, with the knowledge that in specific cases it is not possible to perform the services without the data.
     • Right to review automated decisions – The user has the right to request the review of decisions taken solely based on automated processing of personal data that affect interests. Request specific information to confirm your identity and guarantee the right to access the data.

6. GENERAL PROVISIONS
   • Unless otherwise provided in a signed contract, acceptance of the policy supersedes any other document, position or agreement.
   • The Services will not be used in countries where such acts would violate local law or subject the Company to the law of another country. The Company reserves the right to limit the Services in any country.
   • Any change or waiver of the terms of this Privacy Policy and Terms of Use requires express request and authorization by Airlife Ambulance, and possible changes will be included in new versions thereof.
   • All rights and obligations governed by this Privacy Policy and Terms of Use may be assigned as a result of the creation of branches, merger, acquisition, restructuring or sale of assets, by operation of law or otherwise, and the transfer of user data to subsidiary companies, successor entities or new owners.
   • The use of the website and services is based on good faith and ongoing efforts to maintain the functionalities, however, it does not offer express or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, ownership, non-infringement and protection against computer viruses or other harmful codes. Guarantee that the information provided is accurate, complete or useful; that the services will function without interruptions or delays. Control over the way users use the services, or the resources, and even the information passed on by them.
   • Doctors who have a partnership with Airlife Ambulance will be able to access test results and other patient information.
   • You will not transfer your rights or obligations under this Privacy Policy and Terms of Use to anyone else. These terms do not create any third party beneficiary rights.
   • Nothing in this Privacy Policy and Terms of Use is superior to the laws in force in the country in which the user is currently using the website/service.
   • If any provision of this Privacy Policy and Terms of Use is found to be unlawful, void or unenforceable for any reason, it will be deemed severable from our terms and will not affect the validity and enforceability of the remaining provisions.
   • All rights not expressly granted are reserved. In certain jurisdictions, you may have legal rights as a consumer, and this Privacy Policy and Terms of Use are not intended to limit such legal rights.
   • Comments, testimonials or suggestions made by users expressly may be disclosed without any obligation to pay for them, or without prior notice, as well as without the need to request authorization from the user.
   • The registration data used on this website or other systems, including social networks, are specific for formalizing contracts, proposals and commercial monitoring.
   • Any and all actions performed or content published by the user during the use of the website is their sole and complete responsibility.
   • Airlife Ambulance reserves the right to include, delete or change the contents and functionalities of the website/services, as well as to temporarily suspend or cancel it, at any time, without prior notice to the user.
   • Airlife Ambulance is not responsible for any damage, loss or loss to the user’s equipment caused by failures on the website, nor will it be responsible for any cyber attack, virus or anything similar that may attack the user’s equipment as a result of accessing, using or browsing the website, transferring data, files, images, texts or audio.
   • Multimedia content shared on social networks will not be subject to the website’s privacy control. In other words, this content will not be subject to this Privacy Policy and Terms of Use, but will be subject to the Privacy Policies and Terms of Use of the respective social networks.
   • Airlife Ambulance is exempt from any and all liability for damages and losses of any nature that may arise from access, interception, deletion, alteration, modification or manipulation of user data by authorized or unauthorized third parties.
   • Doctors or anyone authorized to access exams and other information about patients, companions and passengers are fully responsible for sharing this information responsibly, sharing it only between the medical teams at the hospital of origin and destination, and land ambulances.
   • Information will be maintained in accordance with the requirements of all regulatory bodies governing air medical transport and executive air taxi.
   • It is recommended that you check this page frequently, referring to the last modified date listed at the bottom.
   • By agreeing, the user automatically submits to the Privacy Policy and Terms of Use and conditions established by this Privacy Policy and Terms of Use.
   • The Privacy Policy may be changed without prior notice, always keeping the latest version saved at the address provided.
   • Continued use of the website and/or services constitutes acceptance of the Privacy Policy and Terms of Use set out herein.

7. CONTACT US

If you have any questions about this Privacy Policy and Terms of Use, please contact us at dpo@airlifembulance.com